Dispute Resolution Policy

Introduction

Brilliant Perspectives, LLC ("Company", "we", "us", or "our") is committed to addressing disputes fairly and efficiently. This Dispute Resolution Policy outlines the procedures for resolving disputes between you and the Company arising from your use of our services.

This policy applies to all users of our services, including customers, members, and affiliates.

Step 2: Formal Dispute Resolution

If we are unable to resolve your dispute through informal means, you may pursue formal resolution as described below.

Arbitration Agreement

You and the Company agree that any dispute, claim, or controversy arising out of or relating to these terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration.

Arbitration Procedures

• Arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures
• The arbitration shall be conducted by a single arbitrator with experience in consumer and/or commercial disputes
• The arbitration shall take place in Santa Barbara County, California, or may be conducted by videoconference if mutually agreed
• The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction

Costs of Arbitration

Each party shall bear its own costs in the arbitration, including attorney's fees. The arbitration fees shall be split equally between the parties, unless the arbitrator determines that imposing the fees on you would be prohibitively costly, in which case the Company will pay a greater share of the fees.

Exceptions to Arbitration

The following types of disputes are excluded from the arbitration agreement:

• Claims that may be brought in small claims court if they qualify
• Claims related to intellectual property infringement (which may be brought in court)
• Requests for injunctive or equitable relief to protect rights pending arbitration

Governing Law and Jurisdiction

This Dispute Resolution Policy and any disputes arising hereunder shall be governed by the laws of the State of California, without regard to conflict of law principles.

For any matters not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Santa Barbara County, California.

Time Limitation on Claims

Any claim or cause of action arising out of or related to the use of our services must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred, regardless of any statute or law to the contrary.

Severability

If any provision of this Dispute Resolution Policy is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

However, if the Class Action Waiver is found to be unenforceable, then the entire arbitration agreement shall be null and void (but the remaining provisions of the Terms of Service shall still apply).

Changes to This Policy

We may modify this Dispute Resolution Policy from time to time. The updated version will be posted on this page with a new effective date. Changes apply only to disputes arising after the effective date of the modified policy.

Contact Information

For questions about this policy or to initiate the dispute resolution process, please contact:

Last Updated: January 1, 2025